Regional Accounts Coordinator

Join Our Team and Elevate Customer Experience!

Are you passionate about delivering first-class customer service? 

Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!

Our client are seeking a dedicated Customer Service Representative to take ownership of customer interactions within their sector, ensuring optimal service delivery and fostering strong relationships.

Key Responsibilities:

• Provide exceptional customer service and take ownership of customer accounts.
• Work collaboratively in a Customer Service Team, prioritizing workloads to meet deadlines and SLA commitments.
• Engage and develop relationships within your sector while promoting the full product portfolio.
• Drive sales opportunities by ensuring high service standards, converting inquiries into orders.

Daily Duties Include:

• Preparing and processing customer quotations and orders with accuracy.
• Managing customer expectations and serving as their internal advocate.
• Handling customer queries and liaising with internal departments to resolve issues efficiently.
• Taking full responsibility for customer accounts, including complaint management.
• Ensuring technical information and pricing align with data sheets and costing models.
• Maintaining meticulous records in compliance with regulatory and company standards.
• Upholding ‘Customer First’ values to enhance customer service experiences.
• Working towards departmental KPIs and resolving queries within a fast-paced environment.
• Reporting customer or system issues to the Regional Accounts Team Leader in a timely manner.
• Collaborating with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
• Acting as a customer liaison and escalation point for the department.
• Contributing to continuous business improvement initiatives.
• Representing the company with professionalism both internally and externally.
• Complying with Health & Safety policies and promoting a safe working environment.

Essential Skills & Qualifications:

Minimum of GCSE (or equivalent) in Maths & English (Grade 5/C or above).

A business qualification (A-Level or higher) is desirable.

Experience with CRM systems (essential).

Familiarity with manufacturing order processes and the industry (desirable).

Strong commercial awareness and customer-focused mindset.

Excellent time management, problem-solving, and organizational skills.

Effective communicator at all levels with an outstanding telephone manner.

Ambitious with a desire for training and continuous professional development.

Computer literate, proficient in Microsoft Office and MS Teams.

Ability to handle pressure, work to deadlines, and demonstrate a process-driven approach.

Personal Attributes:

Self-motivated, proactive, and a strong team player.

Professional and confident presentation style.

Innovative, adaptable, and eager to drive change.

Goal-oriented with a passion for achieving performance targets.

Willingness to learn and continuously improve skills.

We would love to hear from you if you are looking for a rewarding role in a supportive and growing company! Apply today and join a successful story.
 

INDHP
This vacancy is being advertised by TAY Recruitment (an Employment Agency) on behalf of our client. All vacancies are available and correct at the time of posting.