Back to searchCustomer Services Representative
NuStaff Recruitment
Posted 9 days ago, valid for 12 days
Maesycwmmer, Caerphilly County Borough CF82, Wales
£25,000 per annum
Full Time
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Sonic Summary
- The company is hiring a Customer Service Representative to enhance client service and maintain strong customer relations.
- Candidates should have experience in a B2B environment with high-value corporate clients and excellent communication skills.
- Key responsibilities include managing customer expectations, handling logistics processes, and maintaining accurate client records.
- The position requires a self-disciplined individual who can thrive under pressure and manage multiple tasks effectively.
- The role offers a salary starting at £25,000 with a requirement of prior experience in customer service, along with a 37.5-hour work week and additional benefits.
Main Role and Responsibilities
- Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes
- Raising shipping documentation; creating and completing commercial invoices and packing lists
- Monitoring stock v's customer orders to ensure on-time delivery to customers; updating and sharing stock reports
- Managing customer expectations and building strong relationships with internal and external customers
- Forming and managing effective relationships with logistics service providers, rendering the best time based and cost based solutions for deliveries
- Maintaining, whilst developing customer service policies and procedures
- Record and escalate customer complaints through the appropriate channels
Represent Customer Services in production meetings
- Involvement in NPI meetings, to ensure full up to date knowledge of new products throughout the process
- Strong ability regarding database administration to ensure client records are up to date and accurate
- Providing customer service in a multi-channel environment i.e. phone, online, web services, video chat
- Occasional requirement for client visits to support sales to relay internal commitments
- Responsible for arranging internal client meetings
- Be a direct point of contact for the customer, including the handling of incoming customer queries & account development.
- Ensure the smooth transition of new and existing projects by contacting clients and liaising with internal teams within the Company
Skills and Attributes
- Self-disciplined, reliable and capable of working to set time frames
- Understand KPI's and how they are to be met
- This role requires excellent communication skills with experience in maintaining client relationships
- The ability to work in a high-pressured and fast environment, with the ability to think on your feet
- Ability to plan and manage resources
- Experience of using CRM systems
- Previous experience working in a B2B environment with high value corporate clients.
- IT literate - experience of using Microsoft Office including Outlook, Word, Excel
- Excellent organisational, time management and research skills
- Ability to remain calm under pressure
Hours and Salary
- 37.5 hours a week, Monday - Thursday 8.30am - 5pm and 3pm finish on Friday
- Salary starting at 25k
- 33 days annual including bank holidays
- 8% pension
