Operations Assistant

Operations Assistant

Location: Magherafelt, BT45 6HN

Salary: £24,000 - £26,000 per annum

Hours: 8.30 - 17.00 Monday to Thursday, 8.30 - 16.00 Friday

Our client is one of Europe's leading manufacturers of industrial coatings and one of the largest family-owned companies in Finland. They focus on customer experience, sustainability, innovations, balance and a continuous improvement culture.

Their relentless strive has been to offer the best solutions and services in close partnership with their customers. With their unique history, experience, family company roots and culture, they have engaged with enthusiastic professionals, partners and customers and together they can make the world last longer.

The Role

• To assist with production, warehousing and distribution functions of the business in Ireland to optimise service at the highest level of operational efficiency
• Advise customers in a professional and courteous manner with their everyday commercial and technical queries.
• Operate an integrated systems package to enter product orders and distribution instructions to ensure all customer orders are made to the highest standard

Key Responsibilities

Customer Service:

• Provide customers with effective support for sales ordering, commercial and technical queries.
• Maintain the flow of sales orders within the computer system, to enable management to make effective operating decisions.
• Liaise with despatch companies regarding customer deliveries

Warehouse:

• Ensure the efficient manufacture, picking and dispatch of customer orders
• Liaise with the management team to ensure daily production targets are met, and customer queries are resolved
• Work safely and efficiently whilst carrying out all daily tasks assigned to you
• Understand and react to the changing requirements of customer orders
• Ensure all working procedures are followed and checks are carried out at all times
• Work towards the common goal of a zero-error rate. If an error does occur, ensure it is reported correctly and any actions identified to prevent its repetition are fully implemented

Skills and Qualifications

• Expected educational qualifications: GCSE’s or equivalent are a minimum with emphasis placed Maths and Literacy

Essential

• Knowledgeable – a polite manner with a good working knowledge of key customer service & operations tasks and processes
• Planning & Preparation – you must be self-motivated, conscientious and able to work to deadlines
• Practical – after training you must be competent in processing transactions within the Company’s ERP system
• IT – a good understanding of IT systems and generic software applications. A broad knowledge of computer-based sales order processing packages
• Personality – Team player with organisational skills. Good communication and people skills at all levels in the company and in Customer organisations

Desired

• IT – Basic understanding of CRM/ERP systems
• Practical – Atlet/Counterbalance/Reach Forklift Licence

Benefits

• Income Protection
• Private Health Insurance
• Life Assurance
• Health Cash Plan
• Pension
• Holidays
• Paint Allowance
• Cycle to work scheme
• Perkbox

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.