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Job Description
KEY RESPONSIBILITIES:
You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.
- Manage the roadmap of change requests and initiatives in the JSS and Digital Marketing area
- Work with our BPOs, key users and the technical teams in IT to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
- Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
- Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
- Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
- Work with different technical teams in IT to identify the best technological solutions for our JSS and Milwaukee Digital Marketing teams
- Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
- Review test results to ensure they correspond to the expectations and requirements of the business
- Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
- Produce documentation to support key user training
- Identify opportunities for process improvement and make recommendations - through process reviews, or data analysis
Your primary focus will be to support our central JSS team, as well as the Milwaukee Digital Marketing Team, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.
There will also be opportunities for you to contribute improvement initiatives within the department as well.
WHAT YOU’LL NEED:
- A minimum of 5 years of proven experience as a business analyst
- Experience and knowledge in SAP essential
- Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable
- Experience in customer data governance highly desirable
- Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the "bridge" between the two parties
- Skilled at capturing business requirements, creating user stories and acceptance criteria
- Skilled at process design and improvement
- Skilled at application testing - developing test scripts, reviewing test results
- Ability to take a data-driven and analytical approach when understanding and analysing business requirements
- Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
- Business Analyst qualifications ideal
- Experience in both waterfall and agile project methodologies a bonus
- Ability to travel within Europe desirable
