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Location: Maidenhead, UKSalary: £35,000 - £38,000
Role Purpose:Ensure high standards of customer service and an excellent resident experience. Lead and manage the neighbourhood team, supporting Relationship Managers in handling resident issues.
Key Responsibilities:
- Support the Neighbourhood Manager in delivering an exemplary resident experience.
- Engage with residents at key stages (30/60/90 days after move-in) to resolve issues proactively.
- Drive customer satisfaction across all platforms (Zendesk, Google, Homeviews).
- Inspire the neighbourhood team to achieve KPIs.
- Ensure high-quality standards of homes and meet turnaround times.
- Follow the company brand standards and Property Mark best practices.
- Deliver key performance indicators (customer feedback, occupancy, rent arrears, renewals, etc.).
Specific Tasks:
- Lead and manage Resident Managers, acting as a coach and mentor.
- Conduct new starter inductions and regular team meetings.
- Attend resident events and manage amenity space bookings.
- Oversee compliance with legislation and health & safety.
- Approve Purchase Orders and organise rotas.
Requirements:
- Must live locally with a short travelling distance to Maidenhead.
- Prepared to work one Saturday a month, possibly two during annual leave periods.
- Candidates must have honesty and integrity, with a clear understanding of the role’s expectations.
How to Apply:Submit your CV and cover letter to
Feel free to adjust any details or add specific qualifications required for the role. Good luck with your hiring process!
