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A brilliant opportunity has arisen in a well-established technology company based near Maidenhead for a Credit Control Team Leader position. This role is ideal for someone with similar experience looking to grow their experience and expand their career.
This role offer hybrid working and on site parking! This role also offers an incentive bonus scheme.
Responsibilities:
- Leading, mentoring, and developing a team of credit controllers, including providing regular training and support
- Conducting performance reviews, setting KPIs, and addressing performance issues.
- Managing team schedules and overseeing office attendance
- Ensuring adherence to company policies and procedures for credit control and debt collection.
- Managing the approval process for various financial transactions (e.g., refunds, currency exchanges).
- Acting as the escalation point for resolving complex customer queries and complaints.
- Conducting regular ledger reviews with individual team members and with the Deputy Credit Control Manager
- Identifying opportunities and implementing strategies to improve operational efficiency within the credit control function.
- Working closely with the Deputy Credit Control Manager to ensure alignment and achieve departmental goals.
Person Specification:
- A proven record of Credit Control work, with the ability to hit the ground running
- Previous experience managing a team
- Excellent attention to detail
- Experience of dealing with the Public Sector (desirable)
- Excellent communication skills with a passion for working with people and the ability to quickly build and sustain strong relationships.
- Effective negotiation skills
- Strong planning, organisation, and administration skills with use of internal systems and Excel
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