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Are you looking for something new as an Account Manager? Our innovative Manufacturing client are in search of a new Account Manager to join their team!
The Key Account Manager will be responsible for managing key customer accounts, ensuring effective communication, order alignment, and service excellence. Acting as the primary operational contact, they will oversee customer order books, drive revenue recognition, and minimise arrears. The role involves close collaboration with internal teams to meet contractual commitments, enhance customer satisfaction, and identify growth opportunities.
Key Responsibilities as an Account Manager:
• Manage customer accounts, ensuring accurate order alignment and timely order fulfillment.
• Act as the main operational point of contact for customer communication, both internally and externally.
• Oversee demand forecasts, customer orders, and ensure ERP system alignment.
• Coordinate with Supply Chain and Operations to establish lead times and resolve order issues.
• Track key performance indicators (KPIs) such as COTTP and arrears management.
• Conduct customer performance reviews, manage service level agreements (SLAs), and oversee overdue payments.
• Support the SIOP process using CRM and business tools to enhance sales operations.
Qualifications & Experience as an Account Manager:
• Proven experience in customer service/account management, ideally in Manufacturing.
• Excellent problem-solving, communication, and relationship management skills.
• Proficiency in Microsoft Office, CRM, ERP, and other business systems.
• Ability to analyse and improve business operations and customer satisfaction.
If you are interested in this exciting Account Manager opportunity, please don’t hesitate to get in contact with Jemma Bradshaw at Orion.
Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
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