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IT Service Operations Lead - SWOT Analysis / Service Now

Lorien
Posted 11 hours ago, valid for a day
Location

Maidenhead, Berkshire SL6 6JE, England

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The IT Service Operations Lead position is a contract role lasting 3 to 6 months, based in Maidenhead with hybrid working arrangements.
  • The successful candidate will need to have 5 years of experience in IT service management and ITIL process implementation.
  • The role involves improving service delivery, developing templates and processes, and ensuring support requests are handled according to standards.
  • The candidate will also perform a SWOT analysis on current operations and provide actionable recommendations for improvement.
  • The position is inside IR35 and candidates will need to set up via an Umbrella Company or PAYE; salary details are not specified.

IT Service Operations Lead - SWOT Analysis / Service Now3 - 6 MonthsInside IR35Hybrid working (3 days onsite in Maidenhead)

My client a top Global company are currently looking to recruit a It Operations Lead to join their team on a contract basis. Please note if successful you will need to set up via an Umbrella Company/PAYE. This individual can work independently and lead the service operations with ITIL process implementation. They should be able to help our client improve the support performance and able to track the progress by quantifying, with right set of the KPI and metrics.

Duties

  • Service Management - Hands-on experience identifying opportunities to improve service delivery
  • Potentially develops some templates / processes for the team to adhere to. This to accelerate ongoing learning and shift in the team to-date
  • Ensures that all requests for support are dealt with according to set standards and procedures.
  • Drafts and maintains procedures and documentation for applications support.
  • Uses application management software and tools to collect agreed performance statistics.
  • Performs a SWOT analysis on the current operations per capability and puts achievable recommendations forward - potentially leads to execute these.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.