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IT Support Technician - Maidenhead - VPN & Citrix Mobile Devices
The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems.
Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills.
Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime supporting our users and is expected to prioritise and plan most of their working day in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimum direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge.
The individual must be passionate and be able to deliver a friendly and robust service to express to end users at all levels.
Technical Skills
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10/Windows 11
- Apple Mac knowledge, Able to use and troubleshoot issues
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Basic knowledge on use of AV equipment (meeting rooms)
- ITIL V3 Foundation Certification
IT Support Technician - Maidenhead - VPN & Citrix Mobile Devices
IT Support Technician - Maidenhead - VPN & Citrix Mobile Devices
IT Support Technician - Maidenhead - VPN & Citrix Mobile Devices
IT Support Technician - Maidenhead - VPN & Citrix Mobile Devices
IT Support Technician - Maidenhead - VPN & Citrix Mobile Devices
