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I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote.
Our engineers are our direct link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities
Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs
Scoping and estimation of effort required for small and medium implementation projects
Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
Maintain a high level of customer satisfaction (based upon survey scores)
Troubleshoot implementation issues
Configure, test and refine multiple interacting system modules
Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data)
Understand overall technical aspects of company software, including application architecture and infrastructure
Increase knowledge and experience to become a subject matter expert in products and services and their application in a business environment
Skills
Technical implementation experience exhibited by working independently on projects
Proficiency in Microsoft Office Suite, and advanced Excel skills
Knowledge of SQL
Highly motivated self-starter with a desire to solve problems and help others
Strong written and verbal communication skills
Ability to independently work as a contributing member in a high-paced and focused team
Ability to multi-task and prioritize tasks
Strong problem-solving and analytical skills with the ability to work under pressure
If this sounds of interest, please apply today.
