Broking Services Team Leader

A leading regional insurance brokerage is seeking an experienced Broking Team Leader to head up a high-performing Commercial team. This is a fantastic opportunity for a people-first leader who's passionate about creating a positive, high-performing team culture - and enjoys the challenge of helping individuals grow and succeed. You'll be joining a supportive, well-established environment that's genuinely investing in its people. In this hands-on role, you'll play a key part in shaping how the team operates - bringing structure, clarity, and consistency through regular 1:1s, tailored development plans, open conversations, and meaningful follow-up. It's about helping people do their best work - and feel good while doing it. About the RoleAs Broking Team Leader, you'll take full ownership of the day-to-day leadership and development of the Commercial Account Handling team. Working closely with the Team Director, you'll help shape a culture of excellence - empowering the team to deliver outstanding service and grow in their roles. You'll need to be present, proactive, and willing to roll your sleeves up. Your focus will be on coaching, leading with intent, and creating a structured, positive environment where people feel supported - but also clear on expectations and motivated to deliver. Key responsibilities include:

• Leading and supporting the Commercial Account Handling team in their daily responsibilities.
• Acting as the key liaison between the Account Handlers, Account Executives, and wider business functions.
• Playing a pivotal role in building a high-performing, engaged team culture.
• Running effective 121s, managing performance, and ensuring follow-ups are carried through.
• Identifying training needs and implementing structured development plans.
• Managing recruitment, on-boarding, and ongoing team resource planning.
• Conducting appraisals and managing any employee relations matters.
• Ensuring all work is delivered to the highest standard and in line with company processes.
• Supporting the Team Director in the continued evolution of the commercial division.

What You'll Need

• Extensive experience in commercial insurance broking, or a strong background in a related insurance role with sound technical knowledge.
• A leadership style that combines empathy with structure - you support your team, but also hold them to a high standard.
• Confidence in managing performance, improving workflows, and leading from the front.
• Proven experience developing people, with a clear track record of coaching and driving accountability.
• Excellent communication, organisational, and problem-solving skills.

What's on Offer

• Competitive salary (based on experience).
• Role-based incentive plan.
• 26 days holiday plus bank holidays.
• Support to gain CII or ACII qualifications.
• Opportunity to progress your career across a wider group structure.
• Pension scheme.

This is a key leadership role in a business that takes culture seriously - and is ready to invest in the right person to help shape it. If you're ready to take ownership, lead with purpose, and develop a team that performs at its best, we'd love to hear from you. Apply now to take the next step in your insurance career.

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.