Technical Sales Account Manager

Location:

Harrietsham, Kent, ME17 1AB

Working Hours:

Monday - Thursday: 08:30 am - 5:00 pm; Friday: 08:30 am - 3:00 pm.

Job Summary:

As a Technical Sales Account Manager, your primary responsibility is to nurture and expand relationships within our existing client base while also acquiring new clients through exceptional customer service and consistent communication. Your central goal is to exceed sales targets, deepen your understanding of customer industries, and provide top-tier technical expertise and expert guidance. This position involves proactive customer engagement, prompt responses to enquiries, close cooperation with internal technical teams, and the identification of innovative growth opportunities through sector-specific research and best practices. Join our rapidly expanding company headquartered in the UK, complemented by a recently established US office. This role offers a highly specialized and dynamic work environment, providing the opportunity to collaborate with leading technology and aerospace industry giants worldwide.

Responsibilities:

• Offer specialised technical expertise in the field of Optics and related products.
• Provide technical guidance and support to customers during the sales process.
• Engage in research and innovation to conceptualise and develop new product concepts.
• Actively seek out and manage key suppliers, maintaining a comprehensive supplier database within SAP Business 1.
• Respond promptly and effectively to technical and pricing enquiries via phone, email, and website.
• Liaise with suppliers and internal technical teams to ensure competitive and precise quotations are delivered to customers.
• Strive to identify solutions for technical challenges and issues.
• Cultivate and sustain relationships with key accounts to promote business continuity and expansion.
• Identify and engage with potential new customers, aiming for increased market penetration.
• Conduct sector-oriented research to explore new business opportunities and avenues for Knight Optical's growth.
• Monitor customer engagement on our website and leverage insights to enhance user experience.
• Manage personal order pipeline and provide weekly progress reports to the line manager.
• Pursue opportunities for the development or sourcing of new products and ideas that have commercial potential.

Key Performance Indicators:

• Technical advisory excellence.
• Collaborative team dynamics and interpersonal relationships.
• Pioneering and imaginative conceptualisation.
• Client satisfaction on technical matters.
• New product development and idea generation.
• Website traffic and engagement metrics.
• Achieving and exceeding sales targets.

Personal Specification:

• Sales or customer service experience in a technical industry is essential.
• A degree in science or a technical discipline is advantageous.
• Passion for science and technology.
• Collaborative team player with a proactive attitude.
• Proficiency in Microsoft Word and Excel.
• Exceptional communication skills, both written and verbal.
• Friendly and professional telephone manner.
• Strong organisational and sales abilities.
• Attention to detail and accuracy in work.
• Experience with SAP is a plus (training will be provided).

Qualifications:

• A bachelor's degree, preferably in a science, math, or technical discipline, is highly desirable.
• Proficiency with SAP software is a plus.
• Sales experience, particularly in a related scientific or technical domain, is preferred.