- Maintaining and improving the high-quality customer-centric services across all customer-facing teams.
- Supporting in managing relationships with key client stakeholders, predominantly within the NHS and Local Authorities.
- Examining KPIs to identify and implement continuous improvement initiatives, enhancing overall efficiency.
- Collaborating closely with peers to ensure customer service policies align with the wider business objectives.
- Managing the performance of the Customer Service team, rewarding high performers, and mitigating risks.
- Proven expertise and skill in a managerial role within a Customer Service environment.
- Excellent knowledge of Customer Service Principles
- Previous experience liaising with Local Authority or Government Stakeholders is a plus.
- Strong commitment to teamwork and desire to support common business goals.
- Experience in a multi-channel / multi-client Customer Service Centre.
- Opportunities to enhance professional skills and progress within the company.
- A supportive and welcoming work environment with a strong focus on wellbeing.
- Active encouragement and support for continuous learning and growth.