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Job Summary
You will be joining the sales team to identify, nurture and secure new and existing customers through customer service, with a proactive sales approach. You will work with the team in achieving the sales target and assisting with the administration side of those sales and will report directly to the Sales Manager.
You will work Monday to Friday 9am - 5pm. The role will be office based predominantly but there may be occasional need to travel to customers, events/exhibitions, UK and overseas (company vehicles for travel available). All training on products and the role will be provided during the role.
Responsibilities
- Answering email inquiries and incoming calls with a professional manner or to transfer to a member of the team or deal with the enquiry directly.
- Keeping customers updated and building relationships with them via email and phone and occasionally face to face visits.
- Attending UK and export sales exhibitions when needed, talking on the stand with a presentable, approachable and professional manner.
- Visiting possible B2B customers who can resell the product through their clinics across the UK. This may include travel and possible over-night stays within the UK.
- Fulfilling Brochure Requests and adding Brochure Requests/e-book requests to the CRM system. Following up with these requests where possible.
- Assisting customers immediately through the online chat features and recording conversations that come in the next day and setting up relevant follow ups.
- Adding website, ecommerce and phone orders to the CRM system and setting up relevant follow ups for themselves of the team.
- Checking the website for abandoned checkouts and setting follow-ups to contact the customers.
- Learning the products and making tailored quotations for each client’s individual needs.
- Assist where needed to prepare orders and goods for dispatch to clients by tailoring them to client’s needs.
- Build on the sales received as a direct result of your involvement in the business.
Skills and Experience required
- Previous experience in a customer service or sales focused position with good administration skills
- A customer service driven individual with a passion for helping others
- Enthusiastic but also empathetic to customers
- A good listener
- Highly organised with good attention to detail
- You must hold a UK driving license
Benefits
- 25 days annual leave plus 8 bank holidays
- Uncapped commission structure
- A mobile home will be provided
- Company vehicle for any travel to see clients
- Regular social events
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
