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My client, a well-established leader within their industry, are looking for a Customer Services Manager, to join them in their North Kent offices. Within this position you will have the responsibility of ensuring high standards of customer service are delivered from your team and ensure KPIs are met. As the Customer Services Manager, you should be able to communicate well, be a great relationship builder and act as a true team player.
Role and Responsibilities:
- Oversee and manage the daily operations of the customer service department and ensure that high levels of customer service are met across the business
- Take ownership of complaints and provide well thought out solutions
- Conduct regular 1-2-1s, appraisals and reviews with the entirety of the department; identify areas of improvement, development plans and training
- Mentor and coach the team, be a positive leader, providing support to the team when required
- Work with various departments across the business, staying informed about the business needs
Essential Skills:
- 5+ years experience in a Managerial role
- Strong leadership skills, likeable and personable, with the ability to motivate a team
- Strong technical skills, able to pick up various CRM systems
- Good attention to detail and problem-solving skills
- Organised and proactive with a can-do attitude
Package:
- £50,000 - £60,000 + bonus
- 25 days holiday + bank holidays
- Employee Assistance Programme
- Employee discounts including
- Birthday off
