Customer Services Executive

How would you like to be employed in a pivotal role, working for a World leading company which offers an exceptional service to an international client base within the freight and transport industries?

Owing to exceptional growth and the overall success of the business, Bright Side Recruitment Ltd is once again proud to assist this exceptional Maidstone based company in their search for a motivated Customer Services Representative. The role would ideally suit a person who has previous and relevant experience gained from within a Logistics / Import environment.

Working closely with the Customer Services Operations Team Leader, the successful candidate should already possess a good understanding of the processes required within the international freight and transport industries. This opportunity is office based and is offered on a full time, permanent basis, 9am to 5.30pm - Monday to Friday.

Key Responsibilities:

• Act as the first point of contact for clients, addressing inquiries related to import shipments
• Coordinate with international suppliers, freight forwarders, and customs agents to ensure timely and accurate delivery of goods
• Provide regular updates to clients regarding shipment status, documentation requirements, and regulatory compliance
• Handle complaints and resolve issues promptly, maintaining a high standard of customer satisfaction
• Maintain accurate records of shipments, correspondence, and customer interactions in our CRM system
• Collaborate with internal teams to improve processes and enhance the customer experience

Key skills and experience required:

• 2+ years in a customer service role, preferably in the import, logistics, or supply chain sector
• Basic understanding of import/export regulations and procedures is highly desirable.
• Excellent verbal and written communication skills. Multilingual abilities are a plus

• Good understanding of Microsoft products (Word, Excel, and Outlook)
• Experience of working within a fast-paced office environment
• Possess an excellent eye for detail - Accuracy in handling documentation and managing client expectations
• Possess a motivated work ethic and a proven ability to problem solve

What’s in it for YOU?

• This opportunity offers excellent prospects for the right individual
• Full training and support will be provided
• A supportive, inclusive, and team-oriented work environment
• The opportunity to progress your career with an established and respected company

If this exciting opportunity is of interest, please contact Bright Side Recruitment Ltd for more information.

Bright Side Recruitment Ltd is acting as a recruitment agency in respect of this vacancy.