Complaints Assistant

Hamilton Woods

Posted 11 days ago, valid for 18 days

Maidstone, Kent ME17 2BE, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

Hamilton Woods Associates is seeking a Complaints Assistant for a temporary position lasting up to 8 weeks in Kent, offering a salary of £17 per hour under an umbrella arrangement.
The role involves overseeing customer feedback, including surveys, compliments, and complaints.
Key responsibilities include advising complaint handlers, managing the enquiries inbox, investigating complaints, and maintaining accurate records.
Candidates must have previous customer service experience and strong organizational skills to be considered for this role.
Interested applicants should contact Lucie Houston or apply online, noting that only selected candidates will be contacted due to high application volumes.

Complaints Assistant Temporary, 8 weeks+£17 Umbrella Kent

Hamilton Woods Associates are currently recruiting for a Complaints Assistant on a temporary basis, up to 8 weeks for an organisation to have the initial oversight of all feedback from customers through surveys, compliments and complaints.

Duties of the Complaints Assistant role will include, but is not limited to:

Support complaint handlers by advising on decisions
Monitor and manage the enquiries inbox
Investigate and respond to complaints
Deliver excellent customer service
Ensure records are kept up to date

Essential Requirements for the Complaints Assistant:

Previous customer service experience
Organisational skills

To be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

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