Customer Service Advisor

Rev & Regs are recruiting for a Customer Service Advisor position for a large multinational Insurance company in Maidstone.

Responsibilities:

• Take a "hands-on" approach to handling a portfolio of claims from start to finish.
• Handle phone calls, emails and tasks.
• Ensure all new claims are monitored and handled within our service level agreements, including custom arrangements with insurers.
• Ensure compliance with General Data Protection Regulations.
• Accurately record and file all communications with clients.
• Support clients to get the best outcomes on their claims, advocating for our clients to receive prompt service and great outcomes on their claims.
• Work with Claims Executives to identify trends and risk management needs.

Experience:

• High accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritize work and meet deadlines.
• Insurance experience is an advantage.
• Excellent client service skills.
• Good negotiation skills.
• Excellent oral and written communication skills.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• GCSE Math’s and English (or equivalent).

Salary: £23,000 - £27,000

Location: hybrid (3 days per week in Maidstone office)