Customer Support Coordinator

Our client who is a leading global supplier of ingredients to the Food and Beverage industry is seeking an experienced Customer Support Coordinator for their office in Kent. The successful candidate must be from the Food or FMCG industry and have extensive experience of ensuring customer requirements are satisfied throughout the Supply Chain process. To also provide excellent customer service to existing and new customers and ensure all orders placed by customers are entered correctly and delivered within the specified lead time where possible. To aid and upkeep the flow of information between Supply Chain and internal/external customers.

Main duties and Key responsibilities will include:

• Manage execution/administration of Sales Contract.
• Comply with internal rule and operating policies.
• Improve workflow to reduce human error and to increase accuracy in contract administration.
• Booking transport to meet required delivery dates as per contractual terms.
• Negotiate with logistical service providers to secure transportation at competitive price.
• Invoicing orders aligned with Sales contract and Company compliances.
• Preparing shipping documents, including export documentation.
• Working with operations team to ensure orders are dispatch on time for customer requested delivery dates.
• Recording OTIF delivery information.
• Point of contact for customers placing orders.
• Process urgent order requests.
• Stock holding management.
• Processing sample orders and dispatching.
• Customer MRPs when required.
• Make sure to keep records correctly entered in Access system and update Control reports are in line with shipping documents and final invoices.
• Ensure that executions of contracts are aligned with company compliance.

Must be educated to GCSE standard minimum or Degree level and have excellent communication skills. Have the ability to learn new CRM systems and an excellent level of numeracy. A self-starter who can cope with a fast moving environment as well as being a team player. Must have a Food or FMCG background.