1st Line Support

Pearson Whiffin Recruitment Ltd

Posted a day ago, valid for 17 days

Maidstone, Kent ME15 8ED, England

Full Time

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Sonic Summary

The position is for a Service Desk Analyst based in the UK, requiring a driving license and 1st line support experience.
The role involves providing first-line technical support to users via various communication methods and troubleshooting IT issues across multiple locations.
Candidates should have strong knowledge of Windows Operating Systems, basic networking, and familiarity with Mac OS is advantageous.
The job requires proven experience in a help desk or technical support role, along with skills in TCP/IP Networking and VoIP support.
The salary for this position is competitive, although the exact figure is not specified in the job description.

Service Desk Analyst – Office Based – UK Driving License Required

We are currently seeking someone with 1 st line support experience with a technical knowledge based around Windows and basic networking to work as part of a team supporting users across multiple UK locations, this means there will be travel required.

Main Responsibilities:

Provide first-line technical support to users via phone, email, or in-person, addressing a range of IT issues.
Troubleshoot software and hardware problems on Windows & Mac OS, Workstation and Server operating systems.
Assist with installations, configurations, and updates.
Perform basic network troubleshooting related to Local Area Networks (LAN).

Required Skills and Experience :

Proven experience in a help desk or technical support role.
Strong knowledge of Windows Operating Systems
Familiarity with computer hardware components and their functionality.
Experience with Mac OS is advantageous.
Basic knowledge of LAN configurations and troubleshooting.
Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN.
Proficient in VoIP, Mobiles and Tablet operation and support.

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