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Are you passionate about technology and helping others? We're looking for a dedicated 1st Line Technical Support Analyst to join our dynamic team, a leading Managed Service Provider based in Maidstone
We pride ourselves on delivering top-notch IT support and services to our clients in the Maidstone area and London. Our team is committed to providing exceptional customer service and technical expertise to ensure our clients' IT systems run smoothly.
As a 1st Line Technical Support Analyst, you will be the first point of contact for our clients, providing technical assistance and support for incoming queries and issues. Your responsibilities will include:
- Troubleshooting and resolving technical issues via phone, email, and remote access.
- Escalating complex problems to higher-level support when necessary.
- Documenting all support requests and solutions in our ticketing system.
- Providing excellent customer service and maintaining positive client relationships.
Experience
- Strong problem-solving skills and a keen eye for detail.
- Excellent communication skills and a customer-focused attitude.
- Basic understanding of IT systems, networks, and software applications.
- Ability to work well under pressure and in a fast-paced environment.
- Prior experience in a similar role is a plus but not required.
Package
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Chance to work with a diverse range of clients and cutting-edge technology.
