Business Application Manager

Business Application Manager – Remote - £50,000 + excellent  benefits

Overview:

An exciting opportunity has arisen with a global pharmaceutical transport and manufacturing business.

As the Business Application Manager  you will be responsible fo r   representing Operations, for one or several IT-systems that are central in companies operational model.  

Your main task is to perform the delegated ownership of the system(s), which includes creating roadmaps, requirements for development and supporting the organization with specialist competence for the application.

Delegated System Ownership:

• Make sure to understand the customer/organizational needs with regards to the system
• Maintain a vision and development roadmap in collaboration with relevant stakeholders and management

• Gather business cases and set priorities for development of features and functions
• Ensure a balance in the roadmap between initiatives based on user feedback, products, and services development, platform maintenance and strategic agenda
• Document and prioritize changes, feature requests and decisions in line with vision and roadmap
• Capture needs and turn into requirements for development
  • Build alignment with stakeholders around solution proposals
  • Write detailed requirement specifications and process flows
  • Ensure requirements are testable in User Acceptance Testing
• Provide change management during implementation
  • Keep stakeholders informed
  • Create self-explanatory training material
  • Ensure user documentation and business-related routines are updated for future reference
• Ensure solutions are developed in a way that is in line with company policies, laws and regulations. 

General system support and maintenance

• Administer user rights
  • Keep a best practice for user groups for control of access
  • New/change of users in accordance with IT support process
• Ensure general training and documentation for the system is in place.
• Report status, KPI’s and discrepancies to the steering group.
• Follow-up on business related discrepancies.
• Follow up the quality of the information handled.
• Follow up on the usage of the system.
• Keep a constant dialogue with Superusers
  • Collect input
  • Provide training to enable super users to act as 1 st line support
• Provide specialized competence within your system domain when requested by e.g. projects.
• Good knowledge about other systems to understand how they interact.
• Work as a team member to support and backup colleagues when needed.

Skills & Experience:

• Experience with process, IT and change management (3y)
• Experience with data analysis or operations intelligence
• Fluency in Office tools
• Understanding of how user needs/requirements are translated into system development requests
• Understanding of system development and data maintenance principles
• Analytic mindset with capability to handle large volumes of complex data
• Independent execution and prioritization of multiple tasks and priorities

• Technical writing skills

Package :

• £40,000-£50,000 depending on skills & experience
• Fully remote
• 25 days annual leave + bank holidays
• Company pension contribution
• Corporate bonus (between 0-10-%)
• Private healthcare
• + many more