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We are seeking an organised Administrative Assistant to join a Claims Management team, for our client based near Aylesford. You will support our Claims Validation and Resolution Specialists to ensure claims are efficiently managed to resolution while maintaining exceptional client service standards. This role offers flexible benefits, bonus and enhanced pension scheme.
Key Responsibilities:
- Provide high-quality administrative support to ensure claims are managed proactively to conclusion
- Act as a key contact for client and customer queries, escalating issues as necessary
- Maintain accurate records by entering claim information into relevant systems and databases
- Ensure adherence to service levels and regulatory standards
- Handle incoming and outgoing mail, distributing it appropriately
- Communicate effectively with clients and colleagues, prioritising telephone interactions to expedite claim resolutions
- Contribute to team knowledge-sharing and process improvements
Key Requirements:
- Minimum of 2 years of administrative experience in Claims Liability
- Experience with Motor or Property Claims essential
- Strong verbal and written communication skills
- High level of IT literacy and competence
- A team player who can also work independently
- Keen to undertake professional studies (Cert CILA/Cert CII)
- License and own transport ideal
Benefits:
- Competitive salary
- Birthday holiday
- Performance related bonus
- Flexible Benefits
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note:Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
