Scheduler

MMP Consultancy are looking to recruit a Scheduler to join an excellent Housing Association in Kent on a temp to perm basis.

Key Responsibilities:

* Act as the key leader for specific patches within the Scheduling Diary.
* Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
* Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
* Deal with resident queries in relation to repairs that are escalated to the Direct Services admin team.
* Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI'S are met.
* Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
* Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
* To ensure that any dealings with residents and stakeholders are professional, friendly and effective.
* Ensure compliance with our financial procedures are followed for all jobs authorized and invoiced and that the average cost per property is in line with forecasted budget.
* Ensure maintenance procedures are up to date and are implemented and being followed by the CSC and the Property Administration Team.

Skills / Qualifications:

* Experience of scheduling work in a maintenance environment
* Experience of delivering a front line, customer focussed service
* Experience of working in a housing management or maintenance environment
* Experience of working on an inner city, multi-cultural environment and working closely with tenants
* Good interpersonal skills and the ability to communicate well