Corporate Front of House Security Officer

Role: Corporate Front of House Security Officer

Shift Pattern: 14:00- 21:00 Monday Friday, must be able to work a Saturday once a month. (Early shift/late available to cover holidays)

Pay: £12.00 per hour

Location: Maidstone, ME14

Company Overview:Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks.

The role of a Front of House Security Officer combines security and customer service to create a safe and welcoming environment for visitors and staff. Here is a breakdown of the core duties and essential skills required for the role:

1. Visitor Management
   • Welcome and greet all visitors professionally.
   • Control access to the building, ensuring only authorized personnel and visitors enter.
   • Notify the relevant personnel of visitor arrivals and assist with any visitor needs.
2. Record Keeping and Compliance
   • Maintain accurate entry and exit records, ensuring compliance with security protocols.
   • Keep logbooks and registers up to date to ensure accuracy and accountability.
3. Communication
   • Answer incoming phone calls promptly, addressing inquiries and providing assistance.
   • Send emails to clients and assist with administrative tasks as needed.
4. Safety Monitoring
   • Monitor and ensure all visitors sign in and out as required.
   • Conduct regular patrols of the premises to identify and address any security or safety issues.
   • Lock and unlock barriers for deliveries and control access points as necessary.
5. Mail Handling
   • Receive, process, and distribute incoming mail and deliveries.

• Professional Appearance: Present a well-groomed, professional appearance to inspire confidence in visitors.
• Customer Service Orientation: Exhibit strong customer service skills to handle visitor needs courteously and effectively.
• Communication Skills: Strong verbal and written communication skills are essential for addressing inquiries and coordinating with staff.
• Proactive Mindset: Demonstrate a proactive approach, with a strong work ethic and problem-solving attitude.
• SIA Licence: Possession of a valid DS SIA (Security Industry Authority) licence is required.

This role requires a blend of customer service, administrative duties, and security-focused responsibilities to ensure the smooth operation and safety of the buildings front-of-house areas.

City Group is committed to fostering a diverse and inclusive workplace. We welcome applications from all candidates, regardless of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.