Housing Patch Officer

We are seeking a dedicated Accommodation Officer or Housing Patch Officer to deliver high-quality housing and tenancy management services across a designated patch. This role supports residents living in council-owned and temporary accommodations, as well as private rented homes and Gypsy and Traveller plots. As a key point of contact for residents, you'll provide advice, resolve tenancy issues, and ensure housing standards are met through compliance and safety checks.
 
You must have a license and access to a car to be considered for this role.
 
The Role
·Act as the main contact for residents, conducting tenancy sign-ups, explaining rights and obligations, and resolving tenancy-related enquiries.
·Manage tenancy breaches, anti-social behaviour, and hate incidents, ensuring cases are handled sensitively and in line with legal requirements.
·Perform inspections of properties and communal areas, ensuring compliance with fire safety, gas, electrical certification, and other safety regulations.
·Raise and monitor repairs, conduct inspections, and collaborate with contractors and the Asset Management Team to ensure works are completed efficiently.
·Manage void properties, ensuring they are re-let within target timescales, and maintain compliance throughout the process.
·Work with the Housing Finance Team to monitor income collection, enforce tenancy conditions, and pursue necessary actions to recover debts, including evictions if required.
·Respond to complaints, maintain accurate records of actions and interactions, and support residents transitioning from homelessness by connecting them to necessary services.
·Work effectively as part of a team, participate in out-of-hours meetings and an on-call rota, and ensure all actions comply with the Council's policies, including safeguarding.
 
The Ideal Candidate
·Chartered Institute of Housing recognized qualification or extensive experience in housing management.
·Proven experience working with vulnerable residents, homeless households, and managing tenancies, voids, and repairs.
·Solid understanding of tenancy law, safeguarding (including domestic abuse), and housing-related risk management.
·Strong written and verbal communication skills, excellent organizational abilities, and proficiency in housing management systems and Microsoft Office.
·Confidence in working collaboratively with residents, colleagues, and external partners, with a commitment to delivering outstanding customer service.
·Able to perform property visits, including climbing stairs and driving when required.
·Drivers license and access to a car
 
What you need to do now?
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.