- Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
- Building supportive, trusting relationships with clients and creating a positive atmosphere
- Knowledge of the criminal justice system. Understanding of Marac protocols
- Regular attendance at Marac and completion of all Marac referrals
- Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Attending all court and Case Management hearings with or as a representative for clients.
- Supporting clients to set personalised goals in the form of a Safety and Support Plan.
- Assisting in the recording and reporting of customer incidents
- Creating a safety plan with clients
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Encouraging customers to attend relevant programmes when appropriate i.e Own My Life
- Ensuring Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Home working
- 25 days annual leave + bank holidays
- Pension scheme with a company contribution
- Cycle scheme
- Computing scheme