Customer Service Co-ordinator

Job Advert: Customer Service Co-ordinator

Location: Lenham
Pay Rate: £12.80ph
Shift Pattern: Monday - Friday 08:00-17:00

Are you an organized and friendly individual with a knack for multitasking? We are seeking a dedicated Customer Service Co-ordinator to join our dynamic team!

Key Responsibilities:

• Manage the customer concern/complaints process, including receipt, review, resolution, and implementation of corrective action, logging/recording and identifying preventative action.
• Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to enquiries, all requests for information and resolution of issues. 
• To develop, manage and influence existing customer relationships, through aligning customer and the Company’s expectations, to ensure we both consistently provide a high level of service and achieve customer satisfaction, thereby contributing to the Company Sales budget and the Company Plan. 
• Manage the sales order process from enquiry through to order and delivery – including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison – and efficiently handle all stages of our business administration function delivering our commitments, including but not limited to sales order processing, complaint/concern recording and credits

Key Requirements:

• Commercial ability – able to create and secure sales whilst maximising added-value
• Proficient MS Office skills and experience of ERP- ideally Dynamics AX12
• Customer service experience, preferably within Manufacturing or B2B environment
• Able to communicate clearly and professionally – both verbally and written.
• Very high service orientation, displayed consistently. Able to achieve consistent customer service excellence irrespective of situation
• Ability to maintain existing external relationships with key contacts and demonstrate influential use of the same. Ability to create excellent working relationships with key contacts and maximise through identifying and using strategic influencing techniques 

This is a fantastic opportunity to work with a dedicated team and be a part of a succesful organisation.

Apply with your CV today or contact Kemi on (phone number removed).

INDMAI