Spa Supervisor

Spa Supervisor - Full TimeLocation: Maidstone, Kent Salary: £14.00 per hour

Permanent position

Opportunity for career growth within a luxury hotel and golf spa.

Are you looking to develop your skills with endless career opportunities? Do you want to work alongside teammates who feel like family? Are you seeking an employer that prioritises your well-being, celebrates achievements, and values your contributions? If so, this opportunity could be perfect for you.

As a Spa Supervisor, you and your team will create this atmosphere of tranquillity and luxury.

Perks & Benefits:

• Complimentary Leisure Club Membership & discounted Golf Rates to support your wellbeing.
• Tasty and varied meals provided in the associate dining facility.
• Uniform and dry-cleaning service.
• Discounts through Perks at Work, including deals from retailers, restaurants, cinemas, and more.
• Discounted hotel accommodation worldwide for you and your friends & family.
• 20% off food and beverage, 30% off retail, and 20% off spa treatments at participating locations.
• 20 days of holiday plus 8 bank holidays, increasing with service.
• Annual performance-related pay review.
• Cycle-to-work scheme.
• Pension and life assurance plans.
• Flexible work arrangements to support work-life balance.
• Access to emotional well-being resources and an associate assistance service.
• Comprehensive training and development programs.
• Career progression opportunities within the hospitality industry.
• Awards, recognition, and celebratory events.
• Monthly calendar of team-focused events.

What We’re Looking For:

• A warm, welcoming, and people-focused attitude.
• Strong teamwork and leadership skills.
• Attention to detail and commitment to high-quality service.
• NVQ Level 3 or higher in Beauty Therapy.
• Minimum of two years of experience in a similar role or a strong desire to progress within the industry.

Key Responsibilities:

• Oversee and carry out beauty treatments, ensuring they meet the highest industry standards and cater to clients' evolving needs.
• Maximise spa revenue and profitability through quality service delivery and effective use of targets and commission structures.
• Manage stock security, minimising loss through efficient stock control systems and requisition procedures.
• Optimise staffing levels via effective scheduling to enhance both revenue and client satisfaction.
• Deliver a high-quality spa journey for all clients, ensuring exceptional customer service.
• Maintain data accuracy within electronic stock control, point-of-sale, and spa scheduling systems.
• Monitor and respond to client feedback, ensuring swift and appropriate action is taken.
• Continuously review and update the treatment range to remain competitive and relevant.
• Conduct competitor research to ensure the spa maintains a leading position in service, offerings, and pricing.
• Ensure all therapists receive comprehensive training to meet industry standards.
• Perform trade tests to uphold treatment quality and consistency.
• Stay informed about new industry trends and product innovations.

This role requires working 40 hours per week across five days, including weekends, with approximately 70% of the time dedicated to therapist duties. If you require flexibility, our client is happy to discuss options with you.