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Ict help desk manager
Helpdesk Advisor MOT and garage equipment and software

Helpdesk Advisor MOT and garage equipment and software

Aspectz Ltd

Posted a day ago, valid for a month

Maldon, Essex CM9 8NF

Full Time

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Sonic Summary

The client, a leading supplier of mechanical MOT equipment and software based near Maldon in Essex, is seeking a helpdesk member to assist customers with technical issues.
The role involves providing customer service and technical support through various channels, including phone, live chat, and email.
Candidates should have technical support experience, ideally with knowledge of Garage and MOT equipment and software.
Excellent customer service skills are essential for this position.
The job offers a salary of £25,000 to £30,000 and requires at least 2 years of relevant experience.

Based near Maldon in Essex, my client is the major supplier of mechanical MOT equipment and software for Garages throughout the UK. Due to continued success and expansion, they now seek an additional helpdesk member of staff to help new and existing customers with any technical issues with their hardware and software.

Role

Provide excellent customer service and technical support
Support customers via phone, live chat, virtual access and email re. hardware and software
Log all support tickets and flag up any ongoing issues
Provide IT support re. WiFi, MSOffice, Voip etc.

Needed:

Technical support
Knowledge / experience of Garage / MOT equipment and software ideally
Excellent customer service skills

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Helpdesk Advisor MOT and garage equipment and software

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