Operations Process & Training Lead

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as our Operations Process & Training Lead.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

Please note this role is 40 hours per week.

How will you make an impact?

• Making sure all work processes are clearly documented, regularly reviewed, and kept up to date
• Producing comprehensive documentation on requirements and specifications
• Establishing a system for colleagues to share ideas and improvements and ensuring timely feedback is provided
• Working with stakeholders to enhance training programs and develop materials that effectively support all operational roles
• Designing induction courses for new warehouse colleagues and managing them through our eLearning platform
• Developing Area Champions who deliver high quality coaching and training
• Working with the Performance and Planning Manager to drive and implement continuous improvement initiatives

You'll fit right in if...

• You have a solid understanding of warehouse operations and systems like Manhattan Warehouse Management or similar
• You’re experienced in designing and delivering training programs, including creating effective training plans and materials
• You’re confident using IT software such as Microsoft Word, Excel, Project, and Visio, with strong analytical and data skills
• You’re an excellent communicator with great interpersonal and leadership skills, and you know how to coach and develop others
• You thrive under pressure, embrace change, and collaborate effectively with others

What's in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £29,000 - £32,000 per annum
• Bonus of up to £700 per annum
• 40-60% discount across our range of products
• 33 days holiday (inclusive of bank holidays)
• Company pension scheme

Take the next step in your career with Outdoor & Cycle Concepts and inspire others to embark on their next adventure.

Apply today and let’s explore the great outdoors together!