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Embark on Your Next Adventure with Us!
Are you passionate about delivering exceptional customer service? Ready to take the next step in your career with a growing company that values adventure, sustainability, and innovation?
Join Outdoor & Cycle Concepts, one of the UK’s leading outdoor retailers, as our Customer Care Supervisor. As part of our family of brands—Cotswold Outdoor, Runners Need, and Snow + Rock—you’ll be at the heart of helping outdoor enthusiasts find the gear they need to enjoy the great outdoors while contributing to a more sustainable future.
Please note this role is 40 hours per week. You will be required to work 1 in 3 weekends which will be working from home.
What You'll Do:
- Lead and manage the daily operations of our Customer Care department.
- Motivate and guide your team to exceed performance targets.
- Identify opportunities for continuous improvement and implement positive changes.
- Foster a collaborative and energetic team atmosphere.
- Monitor department activities, ensuring smooth operations and excellent service.
- Provide detailed performance reports and track daily issues to drive progress.
About You:
- You bring proven customer service experience and leadership skills in a similar setting.
- You’re an excellent communicator, with a keen eye for detail and a talent for problem-solving.
- You're passionate about leading a team, driving results, and making a positive impact.
What We Offer:
- A competitive base salary of £27,800 per annum.
- Annual bonus.
- Generous discounts of 40-60% on our products.
- 33 days of holiday (including bank holidays) to recharge and enjoy your own adventures.
- A company pension scheme to help you plan for the future.
- Access to Perkbox, offering year-round discounts on everything from dining to fitness.
Ready to Take on a New Challenge?Apply now and become part of a team that’s as passionate about the outdoors as you are. Let’s grow together and help customers experience the best of nature—while you build an exciting career with us!
