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Customer Care Supervisor

Tandem Talent Ltd
Posted 21 hours ago, valid for 19 days
Location

Malmesbury, Wiltshire SN16 9HB, England

Salary

£27,800 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Outdoor & Cycle Concepts is seeking a Customer Care Supervisor with proven customer service experience and leadership skills.
  • The role involves managing daily operations, motivating the team, and implementing improvements within the Customer Care department.
  • This full-time position requires 40 hours per week, including working 1 in 3 weekends from home.
  • The competitive base salary for this position is £27,800 per annum, along with an annual bonus and generous product discounts.
  • Candidates should have relevant experience and a passion for leading a team to drive results in a collaborative atmosphere.

Embark on Your Next Adventure with Us!

Are you passionate about delivering exceptional customer service? Ready to take the next step in your career with a growing company that values adventure, sustainability, and innovation?

Join Outdoor & Cycle Concepts, one of the UK’s leading outdoor retailers, as our Customer Care Supervisor. As part of our family of brands—Cotswold Outdoor, Runners Need, and Snow + Rock—you’ll be at the heart of helping outdoor enthusiasts find the gear they need to enjoy the great outdoors while contributing to a more sustainable future.

Please note this role is 40 hours per week. You will be required to work 1 in 3 weekends which will be working from home.

What You'll Do:

  • Lead and manage the daily operations of our Customer Care department.
  • Motivate and guide your team to exceed performance targets.
  • Identify opportunities for continuous improvement and implement positive changes.
  • Foster a collaborative and energetic team atmosphere.
  • Monitor department activities, ensuring smooth operations and excellent service.
  • Provide detailed performance reports and track daily issues to drive progress.

About You:

  • You bring proven customer service experience and leadership skills in a similar setting.
  • You’re an excellent communicator, with a keen eye for detail and a talent for problem-solving.
  • You're passionate about leading a team, driving results, and making a positive impact.

What We Offer:

  • A competitive base salary of £27,800 per annum.
  • Annual bonus.
  • Generous discounts of 40-60% on our products.
  • 33 days of holiday (including bank holidays) to recharge and enjoy your own adventures.
  • A company pension scheme to help you plan for the future.
  • Access to Perkbox, offering year-round discounts on everything from dining to fitness.

Ready to Take on a New Challenge?Apply now and become part of a team that’s as passionate about the outdoors as you are. Let’s grow together and help customers experience the best of nature—while you build an exciting career with us!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.