Service Desk Analyst - Windows, O365, AD, Networking - large team

Service Desk Analyst - Windows, O365, AD, Networking - large team

I'm looking for a skilled customer-focused Windows Service Desk Analyst to provide exceptional technical support to internal customers. The ideal candidate will combine strong technical knowledge with excellent customer service skills.

They have a flat structure, so their service desk covers 1st , 2nd and some elements of 3rd Line Technical Support.  The Service Desk has access to all their technical estate so can get involved in providing fixes to a broad and varied range of technical issues.  This is not just logging problems for someone else to fix!!  

They require technical skills in many of the following: Windows 11, O365, Networking, LAN / WAN, Application Support, Active Directory, VMWare, DR, Storage etc. 

Whilst primarily BAU focused you will also get involved in a range of continuous improvement projects and roll-out of new technologies.   They offer great opportunities for skill and career progression and have a dedicated Infrastructure team for major escalations.  

Key Responsibilities:

• Provide first and second-line technical support for Windows-based systems and applications
• Diagnose and resolve hardware, software, and network-related issues

• Manage and prioritise service requests through their ticketing system

• Support Microsoft Office 365 applications and Active Directory
• Document solutions and maintain knowledge base articles
• Assist with basic Windows server administration tasks
• Participate in IT projects and system upgrades

Required Qualifications:

• 2+ years of experience in IT support
• Strong knowledge of Windows 10/11 operating systems
• Experience with Microsoft Office 365 suite
• Understanding of networking concepts and troubleshooting
• Excellent problem-solving and analytical skills

• Outstanding communication and customer service abilities

Please note they work with a shift pattern which varies weekly to offer user support between the hours of 6am - 5.30pm (6am - 2pm, 8am - 4pm, 9.30am - 5.30pm) and you will be required to be on-call 1 week in 7 for which you will receive an on-call allowance worth £3,000 per annum.    You will need to be able to drive due to the office location and occasional visits to other sites.  

Salary - £28,000 - £35,000 + £3,000 on-call allowance + benefits

Location:  Malton, North Yorkshire - Office-based role. 

N.B.  They do not sponsor visas and you must live within a commutable distance of the Malton office. 

If you're passionate about IT Support and customer service and want a role that will help you progress your career and skills then we want to hear from you! APPLY NOW to join their talented IT team.