- Account Management: Maintain and update customer account records, tracking payment schedules.
- Chasing Payments: Contact customers via phone, email, and written correspondence to recover outstanding balances.
- Reconciliations: Ensure accurate financial records and resolve account discrepancies.
- Reporting: Generate regular reports on outstanding debts and collection progress.
- Negotiating Payment Plans: Work with customers to arrange structured repayment agreements where necessary.
- Experience: Previous experience in credit control, accounts receivable, or a similar financial role.
- Skills: Strong communication, negotiation, and organisational abilities.
- Attention to Detail: High level of accuracy in managing financial records.
- Systems Knowledge: Familiarity with Xero and proficiency in MS Excel.
- Proactive Approach: Ability to work independently and resolve payment issues efficiently.