Technical Support Engineer

GMP Recruitment are proud to be partnered with an industry-leading organisation that specialise in the provision of world-class bespoke monitoring and critical alarm systems and services. Our client is vastly proud of their on-site installation and technical support team and due to a phenomenal year, are looking to add to this by recruiting an experienced Technical Sales Specialist to join their Malvern site.

This is a full time, permanent position that can offer a salary up to £45K plus excellent company benefits and great career progression opportunities.

We are looking for a candidate to provide the integration and service teams (business delivery team) and customers with technical support associated with the design or upgrade of critical monitoring systems.

To be considered, the candidate must have a minimum of 4 years’ experience in a technical engineering role.

Technical Support Engineer main duties:

• Generation of documentation associated with system installations from receipt of order to final handover to the customer and subsequent internal handover to the service care team.
• Delivery of assigned tasks associated with system installations from receipt of order to final handover to the customer.
• Communicate and liaise verbally and in writing with customers, colleagues and suppliers during the design process, interpreting and responding to verbal or written instructions.
• Assist and contribute with the research and development of components and systems.
• Client site assessment visits as appropriate and as required.
• Supporting the commercial team in the calculation, preparation and issue of quotations and proposals.
• Review the customer order against our technical submission.
• Generate system drawings: wiring diagrams, panel drawings, system schematic drawings.
• Generate bill of materials for the procurement of all components required for the system.
• Generate validation documentation for review such as Functional Design Specification, Configuration Statement (for bespoke software installation), Installation/Operational Qualification documentation.

Technical Support Engineer required skills and experience:

• Minimum of four years’ experience in an engineering role.
• Experience in design and engineering software such as CAD, our client utilises DraftSight.
• Degree, HND, (or equivalent) in engineering technology or equivalent experience-based learning.
• Ability to work within a team and contribute to the team effort.
• Excellent organisation, communication skills and Time management.
• Ability to make clear decisions and solve challenging problems.
• Being professional, technical and analytical.
• Computer literate and being commercially aware of changes to the market.
• AutoCAD skills.
• Driving licence.

If the above position sounds perfect for you, or you require more information, please click apply or contact GMP Recruitment directly.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.