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Exciting Career Opportunity
Are you passionate about data and ready to kickstart a rewarding career in technology?
A global client is looking for a talented Resource Planning Analyst to join the industry's leading EAP and OH provider, supporting over 80,000 organisations and 15 million lives across the UK & Ireland.
What you'll do:
- Active management of daily workflows throughout the EAP department
- Completing scheduling tasks in a timely manner, assessing impact on the helpline to identify risks to the service
- Daily monitoring of the availability of staff who able to receive incoming calls, ensuring maximum coverage on the helpline
- Create and maintain accurate reporting for a variety of Stakeholders. Analyse reporting to identify service issues and provide insight for Continuous Improvement
- Plan, organise, authorise, and record holidays for the EAP, and recommend changes to annual leave caps where advisable
- Assist with all telephony related issues coming into the business whether for the EAP function, OH or business services
- Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner
- Notify Management of potential problems with resource planning which may affect the service provision of the 24 Hour, Counselling and Advice helpline. Propose solutions to the problem
- Attending team meetings and training as required, providing statistical information
- Maintain required productivity levels to ensure that the service provision is maintained, and service levels are achieved
- Escalating any service issues appropriately
- Supporting the Resource Planning Manager to create and maintain forecasts across a variety of workloads
- Maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role
What they're looking for:
- Minimum 1-year experience in a similar position
- High level of organisational skills, ability to work to tight deadlines, targets, and complete project work to a consistently high standard
- Experience in data analysis, scheduling, and reporting
- Excellent communication, written skills, and attention to detail
- Excellent IT skills including MS Office knowledge and experience including intermediate to advance Microsoft Excel (familiarity with Power Query advantageous but not required)
- Self-sufficient, innovative, and driven with the ability to work independently or as part of a team
- Ability to produce high level and low-level reports in a timely manner and to a deadline
What's on the offer:
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit Share Scheme
- Season Ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - they call this Fab Friday'!
- Company incentives, access to discount scheme
If you're ready to take the lead on challenging projects, drive innovation, and make an impact at a rapidly growing company, we want to hear from you. Apply today and help shape the future of technology!
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