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- Conduct detailed investigations into reconciliation discrepancies, with an emphasis on resolving complex or legacy transactions.
- Ensure all transactions are accurately recorded and any issues in IBA accounts are resolved efficiently.
- Collaborate with internal teams, including broking, underwriting, claims, and finance, to address and rectify reconciliation discrepancies.
- Analyse and review older transactions that may require in-depth investigation.
- Propose and implement resolutions for legacy balances, ensuring the integrity of financial records.
- Apply knowledge of insurance broking processes and IBA functions to ensure compliance with industry standards.
- Maintain adherence to regulatory requirements when handling reconciliations.
- Use Acturis (or equivalent systems) to access, investigate, and resolve policy, transaction, and reconciliation issues.
- Maintain accurate data input and management within the system for reporting and reconciliation purposes.
- Prepare clear, concise reports summarising investigation findings, actions taken, and outcomes.
- Maintain thorough documentation of reconciliation processes and resolutions for audit purposes.
- Partner with internal teams and external stakeholders to ensure effective resolution of financial discrepancies.
- Communicate professionally with clients, insurers, and brokers to address outstanding issues.
- Contribute to projects aimed at improving IBA processes, system enhancements, and reconciliation workflows.
- Suggest and implement optimisation to streamline investigation and reconciliation tasks.
- Prior experience in a similar role within the insurance industry, preferably with exposure to IBA processes.
- Familiarity with Acturis or equivalent systems is highly desirable.
- Experience in legacy transaction reviews and reconciliation within an insurance broking context.
- Strong understanding of insurance broking operations and IBA processes.
- Knowledge of policy structures, claims processes, and financial reconciliations.
