Case Officer

Case Officer

£14.74 per hour

Manchester City Centre

Hybrid working

Temporary - Minimum 6 months

Full-time (37 hours per week)

Office Angels are recruiting for a Case Officer for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to assess, monitor and track complaints, draft responses to complainants, and escalate them if necessary. The ideal candidate will have strong administrative experience and ideally will have previous experience of managing a caseload.

This vacancy is temporary, guaranteed for a minimum of three to six months, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period.

This role is due to start imminently, thus you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees.

Key Responsibilities:

• Processing complaints and recommending/deciding on the appropriate course of action.
• Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
• Providing an excellent service to complainants.
• Email correspondence.
• Quality checking yours and others work.
• Supporting the administrators within the team.
• Following strict procedures and protocols.
• Updating the in-house database to ensure your work is recorded currently.
• Following strict processes and procedures.
• Managing own caseload of complaints.

Person Specification:

• Excellent verbal and written English (essential).
• Previous administration experience in a busy environment (essential).
• Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential).
• Ability to work at pace and work independently (essential).
• Excellent organisational skills (essential).
• Ability to follow stringent policies and procedures (essential).
• Basic understanding of safeguarding (desirable).
• Experience of managing own caseload (desirable).

Benefits:

• Weekly pay
• Hybrid working

If you are interested, please apply or email your CV to . If you have a question about the role, feel free to give the office a call on !

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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