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Centre Support Officer- Manchester

Centre Support Officer- Manchester

Gordon Yates Limited

Posted 2 days ago, valid for 8 days

Manchester, Greater Manchester M17 1DJ, England

Part Time

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Sonic Summary

A Centre Support Officer is needed in Central Manchester for a full-time role starting as soon as possible.
The position offers a pay rate of £14 per hour and is expected to last for 1-2 months.
Responsibilities include manning reception, assisting with the enrolment process, and responding to student queries via a case management system.
Candidates should possess excellent communication skills, a student-centric attitude, and the ability to work collaboratively in a team.
Previous experience in customer service or a related field is required to effectively support students and promote their well-being.

Centre Support Officer needed in Central Manchester, full time hours, starting asap. This role pays £14 per hour and is for 1-2 months. WHAT WILL YOU BE DOING?• Manning reception or enrolment room desk on a rota basis• Assisting the enrolment process including helping students to send in the correct documents• Keeping a track of the number of students coming into enrol • Facilitate pre-arrival calls • Escalate any late arriving students to Student Arrivals Team• Responding to students queries via case management system (Salesforce) • Assist Centre Support Managers with organising and setting up events for the entire student population• Actively support students in any conversation/correspondence to promote international student well-being • Creating and hosting a variety of online workshops to support students on their student journey • Working with the Personal Tutors to refer students who are struggling academically • Working with learning support team by signposting students who require mental and wellbeing support • Working with the Students Association to deliver engaging student events online and at school locations • Assisting with the co-ordination of inductions and other welcome events ABOUT YOU• A student-centric, service culture attitude • Excellent written and verbal communication skills • Confidence in speaking over the phone and face to face • Good customer service skills• Excellent relationship building skills • The ability to effectively plan, organise and prioritise workload • The ability to work well in a team and be collaborative • Excellent computer/IT skills • Self-motivated

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