Service Partner Onboarding Specialist - Belvedere, Manchester

Purpose of the Role

To drive a step change in Service Partner performance and satisfaction through the smooth, accurate and efficient integration of new service partners into Savills Service Partner network.

To facilitate the entire onboarding process, from initial Service Partner engagement to successful integration, while adhering to quality standards, compliance requirements, and operational and sustainability objectives.

Key Responsibilities

• Service Partner Onboarding and Offboarding Processes: develop and manage a comprehensive Service Partner onboarding and Offboarding process, including documentation, approvals, training, and communication. Collaborate with Service Partner + colleagues, sustainability, finance, legal, compliance and other relevant teams to establish standardized onboarding procedures and timelines.
• Initial Service Partner Engagement: be the main point of contact for new Service Partners, guiding them through the onboarding process and addressing their questions and concerns. Facilitate effective communication between internal Savills teams and Service Partners, fostering positive working relationships.
• Documentation and Compliance: collect and review required documentation from new Service Partners, including contracts, certifications, insurance, and other relevant records. Ensure Service Partners comply with legal and regulatory requirements and maintain accurate and up-to-date records.
• Quality Assurance: collaborate as necessary with other Savill’s teams to ensure new Service Partners meet Savill’s quality standards and specifications. Coordinate any necessary audits, inspections, or assessments to validate Service Partner capabilities.
• Training and Integration: Provide training to new Service Partners on Savill’s processes, systems, expectations, and any specific requirements. Coordinate with relevant departments to ensure smooth integration of new service partners into existing workflows.
• Risk Management: Identify and mitigate potential Service Partner related risks within the supply chain and collaborate with colleagues to develop contingency plans to minimise disruptions.
• Continuous Improvement: review and refine the onboarding and offboarding processes based on feedback, lessons learned, and industry best practices. Identify opportunities to streamline and automate onboarding procedures to enhance efficiency.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Experience: At least 2 years of experience in Service Partner onboarding, procurement, or supply chain roles. Familiarity with regulatory requirements, compliance standards, and industry best practices related to Service Partner management and onboarding.
• Project Management: Proven ability to manage multiple onboarding and offboarding tasks simultaneously, set priorities, and meet deadlines.
• Relationship Building: Excellent interpersonal skills with the ability to build and maintain strong relationships with internal and external stakeholders, including Service Partners and cross-functional teams. Leadership qualities with the ability to drive cross-functional collaboration and influence stakeholders.
• Communication Skills: Exceptional verbal and written communication skills, including the ability to effectively communicate complex procurement concepts to internal and external stakeholders at all levels.
• Knowledge: of procurement regulations, compliance standards, and industry best practices.
• Analytical and organisational skills: Strong analytical and problem-solving abilities, with the capability to analyse data, identify trends, and make data-driven decisions. Detail-oriented with strong organizational skills to manage documentation and records effectively.
• Creativity and continuous improvement: innovative mindset, bringing new ideas and creative approaches to communication and change management strategies. Demonstrated commitment to driving continuous improvement, innovation, and operational excellence within a procurement function.
• Technology: experience with service partner onboarding and evaluation tools, enterprise resource planning (ERP) systems, or data analytics platforms.

Desirable

• Experience in a team leadership or managerial position is preferred, but not essential.
• Knowledge of property sector.

Working Hours - 09:00-17:30

Please see our Benefits Booklet for more information.