Customer account handler

The Customer Account Handler position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Internal Account Manager within the transport distribution industry near West Manchester. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes.

Client Details

The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.

Description

Key responsibilities will consist of:

• Regularly review customer feedback to identify areas of improvement.
• Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
• Uphold the company's brand image and values in all interactions.
• Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
• Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
• Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
• Manage and maintain client accounts ensuring high levels of customer satisfaction
• Coordinate with the transport and distribution teams to ensure smooth operations
• Handle client queries and resolve issues in a timely manner
• Collaborate with the sales team to reach targets
• Stay updated on product knowledge and industry trends
• Adhere to company policies and procedures

Profile

A successful Internal Account Manager should have:

• A background in Customer Service within the Transport & Distribution industry
• Outstanding communication and interpersonal skills
• Proven skills in account management and customer service
• Strong problem-solving skills and a proactive approach
• Knowledge of CRM systems and practices
• Proven ability to communicate and demonstrate pitching ability.

Job Offer

• Life insurance
• Retirement pension
• Loyalty awards (for 5, 10, 20, 30, and 40 years of service)
• Employee discounts
• Training and development opportunities (including CPC training)
• Onsite parking
• Hybrid working
• Cycle-to-work program