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Customer Success Technician

Uniting People
Posted 3 days ago, valid for 17 days
Location

Manchester, Greater Manchester M9, England

Salary

£27000 - £29000/annum OTE £50,000

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Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • The Customer Success Technician position offers a salary range of £27,000 to £29,000 and requires candidates to have relevant experience in a technical or telecoms environment.
  • The role involves supporting partners and customers to maximize their value from products and services, addressing queries and technical issues promptly.
  • Collaboration with Customer Success Leads, Technical Service Centre, and Technology teams is essential to ensure a seamless customer experience.
  • Candidates will also provide feedback on new products and services to enhance customer satisfaction and service improvements.
  • Benefits include 25 days of holiday, a company bonus, enhanced maternity leave, and various employee perks such as free monthly lunch and a healthcare cash plan.

Customer Success Technician - Technical/Telecoms
27,000 to 29,000
Monday to Friday - Office Hours

Role:

  • Supporting our partners and customers, ensuring they are gaining the most value from the partnership
  • Ensuring partners and customers are achieving their goals through the products and services
  • Support partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels
  • Work with the Customer Success Leads, Technical Service Centre and Technology teams.
  • Intervening on and raising known issues to maintain a seamless customer experience for our products and services.
  • Be a key player in the feedback of the design, testing and implementation of new products/features to ensure exceptional service experiences in life.
  • Provide insight into customer challenges and feed into Customer Success Leads/Value Stream to help to implement service improvement

Benefits:

  • 25 days holiday + bank holidays and with option to buy/sell days
  • Company bonus
  • Birthday off
  • GP 24/7 service
  • Enhanced maternity/adoption leave and return to work bonus
  • Childcare vouchers and paid paternity leave
  • Eye care
  • Free monthly lunch
  • Share plan
  • Electric Vehicle Scheme
  • Rewards and discounts
  • Healthcare cash plan
  • Sick pay
  • Paid time off for volunteering initiative

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