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Customer Success Technician - Technical/Telecoms
27,000 to 29,000
Monday to Friday - Office Hours
Role:
- Supporting our partners and customers, ensuring they are gaining the most value from the partnership
- Ensuring partners and customers are achieving their goals through the products and services
- Support partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels
- Work with the Customer Success Leads, Technical Service Centre and Technology teams.
- Intervening on and raising known issues to maintain a seamless customer experience for our products and services.
- Be a key player in the feedback of the design, testing and implementation of new products/features to ensure exceptional service experiences in life.
- Provide insight into customer challenges and feed into Customer Success Leads/Value Stream to help to implement service improvement
Benefits:
- 25 days holiday + bank holidays and with option to buy/sell days
- Company bonus
- Birthday off
- GP 24/7 service
- Enhanced maternity/adoption leave and return to work bonus
- Childcare vouchers and paid paternity leave
- Eye care
- Free monthly lunch
- Share plan
- Electric Vehicle Scheme
- Rewards and discounts
- Healthcare cash plan
- Sick pay
- Paid time off for volunteering initiative
