**New Claims Advisor**Embark on a rewarding career as a New Claims Advisor, where your skills will be honed and your professional growth nurtured. This role offers a unique blend of responsibility and support, ensuring that you can thrive in a dynamic and fast-paced environment.**Benefits:**- **Comprehensive Training:** Full training provided to ensure you are well-equipped to excel in your role.- **Cutting-Edge Technology:** Work with a state-of-the-art computer system, enhancing your technical proficiency.- **Career Progression:** Opportunities for advancement for those who demonstrate commitment and capability.- **Supportive Environment:** A team-oriented atmosphere where collaboration and mutual support are paramount.**Key Responsibilities:**- Accurately input and update client details on the company’s computer system (PROCLAIM).- Gather data and input new claims and business enquiries.- Proactively complete diary tasks to support the team, including liaising with referrers, third-party insurers, and medical agencies.- Conduct attendance calls in line with quality standards, ensuring all key information is obtained and recorded.- Work towards targets and deadlines, maintaining a sense of urgency and excellent customer service.- Professionally chase paperwork and outstanding case information.- Manage medical appointments in accordance with due process.- Log insurance policies and communicate with witnesses as required.- Perform administrative tasks, including document redaction, bundle preparation, and telephone support.- Manage a high volume of work in a fast-paced setting.- Provide quality and speedy service to clients and representatives.- Meet service level standards and quality targets.- Navigate and use basic functions of case management software under supervision.- Prioritise workloads and recognise when senior intervention is needed.**Skills and Experience:**- Excellent customer service skills.- Proficiency in PC use, with basic knowledge of Office Suite (Word, Excel, Outlook).- Strong organisational skills and attention to detail.- Excellent telephone manner and fact-finding ability.- Ability to work well as part of a team.- Develop and maintain excellent internal and external relationships.- Core qualifications: GCSE Maths and English at Grade C or above (or equivalent).This role is perfect for individuals who are detail-oriented, thrive under pressure, and are eager to develop their career in a supportive and progressive environment.If you have the relevant skills and experience, please send your CV to
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New Clients Advisor
Douglas Scott Legal Recruitment
Posted 7 days ago, valid for 16 days
Manchester, Greater Manchester M17 1DJ, England
£25,000 - £30,000 per annum
Full Time
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Sonic Summary
- The New Claims Advisor position offers a rewarding career with comprehensive training and opportunities for professional growth.
- Candidates should possess excellent customer service skills and a basic proficiency in PC use, particularly with the Office Suite.
- The role requires strong organizational skills, attention to detail, and the ability to work well in a team-oriented environment.
- Applicants should have at least 1 year of relevant experience and core qualifications of GCSE Maths and English at Grade C or above.
- The salary for this position is competitive, reflecting the skills and experience of the successful candidate.