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Complaints & Feedback ManagerStretford, ManchesterHousing Association6 Months35 hours£34.77 LTD / £29.64 PAYE (inc hol)Are you an experienced Complaints & Feedback Manager looking for a new opportunity in the housing sector? Our client, a leading Housing Association, is seeking a skilled professional to lead and manage customer complaints and feedback processes, ensuring continuous service improvement.THE ROLEAs the Complaints & Feedback Manager, you will be responsible for managing the end-to-end complaints and feedback process, ensuring compliance with policies and driving improvements in customer service.
- Act as the first point of contact for tenancy, leasehold, and scheme management issues.
- Oversee complaints handling, ensuring timely and fair resolutions.
- Conduct compliance and health & safety checks across schemes.
- Support customers in sustaining their tenancies and maintaining independence.
- Work with external agencies and internal teams to improve customer service.
- Monitor and manage social alarm systems for Independent Living Schemes.
- Encourage resident engagement and participation in community activities.
THE CANDIDATEThe ideal candidate will have previous experience in a similar Complaints & Feedback Manager role within the housing sector.
- Strong understanding of housing management and tenancy law.
- Experience in customer complaints handling and resolution.
- Knowledge of health & safety, safeguarding, and compliance regulations.
- Excellent communication and stakeholder engagement skills.
- Ability to work flexibly and travel between sites as required.
THE CONTRACT
- 35 hours per week, Monday - Friday.
- 6-month contract.
- £34.77 per hour LTD company rate. The PAYE equivalent is £29.64 per hour, inclusive of holiday.
HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate
