Laboratory Product Support Specialist

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Manchester.

Our client requires an individual with laboratory experience and strong interest / knowledge / proficiency in IT. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:

• Hybrid (2/3 days in office), providing flexibility when able
• Free parking onsite
• Fun company events
• 25 days holiday per annum + recognised bank holidays

You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:

• Degree in a technical or scientific field, with knowledge of IT systems.
• Experience in NHS organisations (pathology, pharmacy, procurement) and managing IT systems for data management.
• Must have laboratory experience.
• Proven skills in change management, project management, and problem-solving.
• Strong communication and ability to build relationships.
• Flexibility to work independently and in teams, with awareness of laboratory safety.
• Full UK/EU driving license and access to a vehicle.

In this role you will be working across Manchester on a field based / hybrid basis, providing specialist product support. You will also be responsible for:

• Manage the implementation of the Optimall Inventory system across multiple sites, coordinating with stakeholders to ensure timely delivery.
• Provide comprehensive training and support to users, conducting gap analyses, and developing improvement plans.
• Monitor inventory levels, conduct regular stock audits, and ensure key performance indicators (KPIs) are met.
• Analyse data to optimize stock levels and maintain accurate inventory records.
• Develop and maintain strong customer relationships, ensuring high levels of satisfaction and responsiveness to issues.
• Oversee compliance with laboratory safety standards and ensure effective system usage.
• Support change management efforts to facilitate system adoption and usage improvements.

Job Title: LaboratoryProduct Support Specialist / Account ManagerLocation: Manchester Region (Field Based and Hybrid)Salary: £20.51 - £23.08 (PAYE) per hour OR £27.20 - £30.62 (UMB) per hourFull Time: 12 Month Contract (inside or IR35)For more information about this Laboratory Product Support Specialist / Account Manager role, please contact Chloe McCausland at Clearline Recruitment.