CCP are delighted to be working with a rapidly growing tech company based in the heart of Manchester city centre. This market-leading business has seen phenomenal growth over the past few years and is now looking to expand their team by recruiting a Senior Client Account Manager. The ideal candidate will thrive in a positive and dynamic company culture, demonstrating energy, hard work, and a passion for helping people.Experience in property, tech, or utilities is essential.About The RoleAs a Senior Client Account Manager, you will play a key role in building and maintaining strong relationships with B2B clients, ensuring their accounts perform optimally. Working alongside sales, customer service, and other internal teams, you’ll proactively manage and expand customer accounts, ensuring clients’ needs are met with tailored solutions.This position offers the opportunity to work in a supportive environment with ample growth potential, where your efforts will directly contribute to the ongoing success and growth of the business.Duties & ResponsibilitiesThis exciting role has a number of key responsibilities, including but not limited to:

Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and account success.
Account Growth: Spot opportunities to expand customer accounts and collaborate with sales and customer service teams to drive growth.
Proactive Communication: Regularly contact clients via phone and virtual calls to discuss account performance, address issues, and provide assistance.
Customization & Training: Help clients configure and customize their accounts, providing in-depth product and service training as required.
Tailored Solutions: Identify client needs and offer personalized solutions to ensure their continued success.
Client Feedback: Gather and analyze client feedback to suggest improvements and optimize their experience.
Data & Reporting: Monitor customer data, identify trends, and make recommendations to improve client success and promote referrals.
Smooth Transitions: Ensure a seamless handover from the onboarding team to guarantee a positive customer experience from day one.
Industry Awareness: Stay up to date with industry trends and best practices in customer success and training methodologies.

Salary & BenefitsThis role offers a basic salary of £32,000–£34,000, in addition to the following benefits:

Bonus: 30% of annual salary
Hybrid Working: Flexible work arrangements to support work-life balance
Annual Bonus Scheme
Holiday: 22 days holiday plus bank holidays
Birthday Off
Private Medical Healthcare
Training, Development & Career Progression Opportunities

Experience RequiredTo be considered for this exciting opportunity, you must have the following experience:

Account Management or Sales: At least 4 years of experience in a similar role.
Industry Experience: Experience in property, tech, or utilities is essential.
Client Relationship Skills: Excellent interpersonal and communication skills with the ability to build and maintain relationships across various client levels.
Problem Solving: A proactive, solution-oriented mindset with the ability to identify issues and resolve them efficiently.
Proficiency in Data Analysis: Strong ability to analyse client data and generate actionable insights.
Organised & Target-Driven: Able to prioritise tasks, manage multiple accounts, and meet targets effectively.
Enthusiastic & Resilient: A positive and energetic personality, with a focus on customer retention and long-term satisfaction.

How to ApplyIf this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. For more information, please contact Dan on or email .About CCPCCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We’re proud to support hundreds of customer-centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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