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- Collaborate with operational teams to identify opportunities for standardisation and process alignment.
- Undertake process mapping to create detailed and accurate process models.
- Apply improvement methodologies (e.g., Lean Six Sigma) to design and propose enhanced processes.
- Conduct time and motion studies to establish baseline costs and identify areas for improvement.
- Develop and monitor programme performance metrics and data collection plans.
- Support workshops and discussions with internal and external stakeholders to promote continuous quality improvement.
- Provide technical input and analytical insights to support business process optimisation.
- Assist in creating business cases, benefit analyses, and reports to inform decision-making.
- Maintain project management and programme documentation, ensuring accurate records of progress and outcomes.
- Lead the facilitation of workshops, benchmarking activities, and user acceptance testing.
- Educated to degree level or equivalent experience.
- Certification in process mapping and improvement frameworks (e.g., Lean, Lean Six Sigma).
- Proficient in quality improvement methodologies and process optimisation tools.
- Skilled in creating and presenting complex reports and analyses.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, etc.).
- Demonstrated success in business analyst roles focused on process redesign.
- Proven ability to work collaboratively across teams to achieve common goals.
- A creative thinker with strong analytical and problem-solving abilities.
- Self-directed and proactive, with a commitment to continuous professional development.
- PRINCE2 or ITIL Practitioner certification.
- Experience in health or social care environments.
- Knowledge of business planning and change management processes.
