My client, a Managed Services business, are looking for a permanent Business Analyst to make a significant impact on the clients business operations. The successful candidate will play a key role in ensuring the effective delivery of projects and improvements across various business processes.

Key Responsibilities:

Requirements Gathering & Scope Definition: Work closely with stakeholders to clarify the scope and fully understand the business problem at hand, ensuring alignment with desired outcomes for successful project delivery.
Process Analysis & Improvement: Identify inefficiencies within existing business processes and develop strategies to enhance productivity and operational effectiveness.
Stakeholder Collaboration: Engage with stakeholders across different business areas to understand their needs and identify opportunities for improvement. Facilitate discussions to determine how technology can support and enhance their business processes.
Information Gathering & Documentation: Use a variety of techniques, including workshops, to capture and document current processes, user stories, and future operational models.
Current Systems Analysis: Analyse and document existing business processes and system functionalities, leveraging multiple methods and data sources to validate information.
Solution Adoption: Ensure smooth adoption of new solutions by defining their impact on business capabilities, processes, and customer experiences, aligning with both business and IT strategies.

Stakeholder Engagement Focus:

This role will require a strong emphasis on stakeholder engagement. The ideal candidate will be:

Relationship-Building: Skilled at building and maintaining relationships with both operational and delivery teams.
Effective Communication: Capable of bridging the gap between internal IT teams and external solution providers to ensure successful systems integration and clear, end-to-end business process documentation (both technical and non-technical).
Business Process Expertise: Become the go-to person for business requirements and process improvements within key business areas, integrating closely with the team.

Qualifications & Experience:

Essential:

Proven experience as a Business Analyst in a similar role, preferably within a professional services or business advisory firm.
Proficient in a variety of analytical tools, including stakeholder analysis, process mapping, gap analysis, root cause analysis, and use case modeling.
Experience leading and facilitating requirements workshops with senior stakeholders.
Strong ability to apply data and insights to drive informed decision-making.
Experience in embedding change into operational environments, with the ability to offer coaching and support when needed.
Familiarity with the full IT development lifecycle.
Knowledge of process mapping software such as Microsoft Visio, Miro, Lucidchart, or BPMN tools.

Desirable:

Partial or full ISEB accreditation in Business or Systems Analysis.
Experience with business process improvement methodologies, such as Lean Six Sigma.
Familiarity with CRM systems, workflow platforms, and/or data platforms/BI & MI tools.
Hands-on experience with low/no-code tools such as Pega, Salesforce, Creatio, MS Dynamics, and Power BI.